At Glass 4 Classics we take great care with the way we ship our glass. We put the utmost care into packing our items, so that they arrive undamaged and we have an excellent track record.

The following shipping information is provided to assist with your purchase.

Orders are guaranteed to arrive in good condition to your door. Due to the fragile nature of glass and the possibility of damage occurring in transit,

Glass 4 Classics has a strict 72 hour damage notification policy.


  • A thorough check of your purchased product/s should be made within 72 hrs of receipt.
  • If an inspection within the 72hour time frame is not practical, you must notify us that you will not be able to immediately inspect due to absence.
  • A date to inspect must be advised and agreed to by us. This time will normally be no longer than one week.
  • All our glass is inspected carefully prior to leaving the warehouses, so there should be no marks or scratches on anything supplied by us.
  • Tempered glass, if broken, will shatter into dozens of small pieces, therefore any damage on delivery will be immediately evident.
  • A crack in laminated glass will also be immediately evident.
  • Any damage found should be photographed and a report noting the damage sent through immediately.

What do I do if my order was damaged in shipment?

If your order is damaged in transit, and if you have followed the instructions above, we will ship a replacement order out ASAP. I

Re-delivery Charge:

If a charge is made by a courier because no one was in attendance to accept a delivery, this charge will be invoiced through to the purchaser. If possible we ask that you provide a delivery address, where someone will be able to accept the delivery during business hours.



See our FAQ’s page for answers to the following questions, then scroll down the page to the Shipping category, or click on the questions below.

Once I place my order, how soon will I receive it?
What is an acceptable shipping address?
When will my package arrive?
How do I track my shipment?